On my last evening at the hotel - I was told by reception (a single person) the restaurant could not seat me (the dining room contained only a few people at approx 7.30pm), but that I could go to my room and order room service. This confused me as the amount of service (cooking, serving) seemed to be the same. I went next door to Miramar and dined with them for another evening, they were more hospitable than hotel staff was to me. Being an design architect, I recognize that the room size I recieved was the smallest arrangement. I also recognized that the hotel did not have many guests. The hotel could have accommodated me with a larger room during my 3-night stay as a sign of good will for repeat accommodation, referrals, etc (as Crillion-Le-Brave and Hotel Carlton Lyon did). Regards. Jessica Jamroz

A beautiful hotel and the location couldn't have been better, the view from room overlooked the harbour

Perfect location, efficient and courteous staff. Overall a very good hotel.

We were very happy with our choice-the hotel's location is perfect.

Excellent....tremendous view from 802!

Very enjoyable stay in the Old Port

Very good, only minor complaint was when chambermaid was asked to come back in 15 minutes and didn't. Room not made up, and on being told at 18:00 reception could do nothing as all chambermaids gone home. That is usually when managers or receptionists shown how they started in hospitality and do it themselves! But in general well recommended and I would return.

Really enjoyed it and would definitely stay at La Residence again during our next visit to Marseille.

Good, but there was a feeling if a lack of generosity from the hotel: we had to repeatedly ask for two full-size bath towels to be left in the room, the wi-fi never stayed connected, the hot water stopped working in our room and wasn't fixed for several hours so we had to go out without a shower, we were told one evening that drinks were no longer being served on the terrace - then came back to see customers being served drinks on the terrace. Rather than an attitude of nothing being too much trouble, everything seemed to be a trouble for the staff.

Lovely and comfortable hotel. Location is very good with great access to Port. However, our door was unable to close to we had no soundproofing for the night which was very disappointing, as it is noisy until late in the street. Our request to reception did not result in any action, although they tried to explain how hard it is to close, but clearly noone attempted to fix it.